Skip to content

How It Works

What’s Bloc Delivery? 

  • Bloc is an online ordering and e-bike delivery service helping you shop locally for your everyday needs. At Bloc, you can feel good about purchasing all your needs online. We’ve created an ultra-convenient online platform where you can purchase your everyday needs from your local shops with one credit card sale. Through this experience, you keep your money in your community by supporting local businesses; store owners and the staff you know and love while supporting a clean environment.

How does it work? 

  • Select your neighborhood from the homepage.
  • Read the introduction on each business page first to see if we delivery to your zip code. 
    • Delivery can only be made to homes in the same or specified zip code(s) that relates to the local business from which your order(s) originate from.
  • If we deliver to your zip code, you can begin shopping for items!  
    • Be sure not to add items from other neighborhoods or your order will not process. 
  • Choose from one store (or multiple stores in your area)!  
  • Use ‘View Cart’ to complete your ordering process. 
  • At checkout time, enter your zip code and select the delivery day and timeframe provided 
    • Delivery windows are shown in the introduction of the store pages.
  • You will be contacted when we pick up your order and again when we begin delivering. 
  • Delivery cost between $5-$7 depending on the stores minimum cart amount. There are no other surprises or hidden fees within the products or at checkout.

How does grocery shopping work?

  • We do our best with our partners to carry a wide range of products! If you cannot find an item, the item may be out of stock, or we may no longer carry it on our platform. Check back later to see if it’s available!  
  • The minimum for groceries is $30. 
  • The delivery days and times are in the introduction on the store pages.
  • We will text you in real-time if we need to do substitutions.

didn’t receive an order confirmation.

  • Check your email (and spam folders).  
  • Reach out to hello@blocdelivery.com if you are sure an order went through without a confirmation note. 

Can I change the delivery time/day? 

  • There is currently no way to change delivery time/date after the order has been processed.   

    How do I tip? 

    • That’s very kind of you. There is a tip option in the payment section of the checkout process. 

    What if I received the wrong order, or I never received my order? 

    • Oh no! If our Delivery Specialist is still out on their route, they can come back, pick up the mistaken order, and return with the correct one.  
      • If not, we will coordinate with the vendor to arrange a re-delivery as soon as possible. 
      • If there is no solution, we will issue a refund.

    How will I know when my order is on the way? 

    • You will receive a text letting you know when your order is on the way.

    What happens if I am not home or unable to confirm receipt of delivery?  

    • If you are not home, you will receive a text letting you know when and where we dropped off your delivery.  
    • We will take a photo when we need to leave the delivery as proof of delivery.  
    • If you know you will not be home at the time of delivery, you can add delivery instructions and direct us to leave it somewhere in particular.  

    How do I add special delivery instructions? 

    • You can add delivery instructions to the checkout 
    • When you choose “Local Delivery”, it will automatically pop up.  
      • Please include all the details needed, especially if the location is not easy to find or access.

    How do I make a last-minute change to the delivery address?

    • You can email us with any updates.  
    • If the new address is close-bywe are happy to make the adjustment.  
    • If we can’t complete the delivery to the new location, we will coordinate a different time to make the delivery. 

     What happens if the delivery is delayed? 

    • We will inform you of any delivery delays in advance via text message. 

    How do I request a refund? 

    • To request a refund for an issue with your orderemail us at hello@blocdelivery.com with the order information and issue. 

    How are you being safe through COVID – 19?  

    • Covid-19 has been an unprecedented challenge for all of us this past year. We are committed to helping Philadelphia reach the finish line of the pandemic in the best shape it can. With contactless delivery, we provide a safe and convenient alternative to in-person shopping, reducing crowding in indoor areas and getting you what you need at minimal risk to both you, our partners, and our Delivery Specialists. 

    How do I report an issue or compliment? 

    • To report an issue or compliment, email us at hello@blocdelivery.com 
    • We will get back to you as soon as possible!