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Return and Refund Policies

Returns or exchanges for items purchased from Bloc are handled by each individual Shop. Bloc cannot refund delivery charges unless a delivery error occurred. Please reach out to our amazing customer support for more information.

See below for the return policies for our current Shops:



Wild Hand 

Returned products must be in their original condition. We are unable to cover the shipping costs to receive your return or ship out an exchange. Sale items are non-refundable. 

If you would like to make a return or exchange please contact us at and we will issue you a return code. 

If what you received is not what you ordered please send us an email at within 7 days of receiving your package and we will happily correct the error and pay for the shipping costs to make things right. 

Germantown Bicycle Supply 

Qualifying items purchased from Germantown Bicycle Supply that are unused and in the undamaged, unopened and original packaging may be returned for store credit within 30 days of purchase.  No cash refunds.  Qualifying items exclude bicycles, helmets and any installed grips, handlebar tape or saddles.    

The Bone Appetite

The Bone Appetite are no longer accepting returns but will accept exchanges or store credit. The Bone Appetite will not accept exchanges or returns on opened food items including treats or used toys.

the nesting house


Items can be returned within 30 days upon receipt. For baby registry customers, we allow returns up to 60 days from the event date. Items must be in new, unopened condition with original packaging. Once we receive the item we will issue a credit in the original form of payment. Store credit will be issued as payment for all gift returns. If you prefer an exchange, please give us a call or email

Defective Items

If your items is defective or damaged you need to contact the manufacturer. We can help you get in touch with the correct person to contact by calling us at 215-438-1600 or emailing

West Philly

Philadelphia Runner 

If you aren’t entirely satisfied with your purchase you may return it, with original receipt, within 60 days of purchase. 

For clearance items or items that have signs of wear, we will gladly offer an exchange or issue store credit. Exclusions apply, see a staff member or email for more information.